About Transportation
1. Is the selected shipping service available in my country? Who is the shipping carrier? How long will it take to arrive?
We offer free delivery to most countries when your order is over £60.
Delivery time = processing time (order preparation) + shipping time.
Free Shipping Policy:
• Delivery is free for orders over £60, orders under £60 will incur a £20 delivery charge.
• Processing time: 1-2 weeks
| Carrier | Corresponding products | Delivery time | Delivery Area |
| DPD | Most products of normal size and weight | 2 weeks | For most countries |
| Small Item Express Delivery | Specify small size products | 1-2 weeks | |
| Emergency Medical Services | Large size but light weight product | 2-4 weeks |
Please note: Delivery time will vary depending on flight information at the time of order. Other remote countries may take more time. We are constantly improving our service and we will try our best to find more and better carriers to cooperate with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1.Furniture Delivery
Please note: Due to the special customization required for large furniture items, the estimated shipping time is 4-6 weeks. For smaller furniture pieces, the estimated delivery time is between 2-4 weeks. We offer free shipping on all orders. If you have any questions about our shipping times, please contact us at mail to: [email protected].
1. How do I choose the right color scheme for my home decor?
Consider the mood you want to create and coordinate with existing furniture and elements. Test samples in different lighting to see how they look throughout the day.
2. How can I make a small room appear larger with home decor?
Use light colors and maximize natural light with sheer curtains. Choose multi-functional furniture to maximize space efficiency.
3. What are the current trends in home decor?
Natural materials like wood and rattan are popular, along with sustainable options such as recycled materials. Minimalist designs with clean lines are trending.